Towing Company Hoboken NJ: the questions we hear most, answered the way the dispatcher answers them

An actual company. The trucks are ours and sit in our Linden yard between jobs, the drivers are our employees, and the person who picks up (908) 666-3168 is our dispatcher. We never forward your call to an outside truck.

About 32 minutes from the yard when the Turnpike Extension is moving, coming off at Exit 14C and up through Jersey City to Observer Highway. Often a company truck is already in Hudson County, and the dispatcher quotes from that truck's position instead.

$149 for dispatch and hook-up, or $129 if you book online, plus mileage to where the car is going, which you hear before a truck is assigned. A jump, tire change, lockout or fuel drop is a single flat price. The pricing page has every line.

No. Hoboken's parking enforcement tows and impounds are run by the city, and only the city can release the car. Once it is released, if it will not start or you want it taken to a shop, we can pick it up from there like any other job.

No, and nobody should. Booting is a city matter and the boot comes off only through the city. We can help once the car is free, whether it needs a jump, a tire or a tow.

Yes, though the truck itself usually stays outside. Most Hoboken garages have a clearance bar too low for a flatbed, so the driver brings the car to the entrance on dollies and loads it on the street. Tell the dispatcher the garage and the level when you call.

Yes. A garage or building that wants the certificate before letting our truck in can ask the desk for it. The driver also photographs your car before loading and after drop-off, so any question has a record behind it.

The dispatcher tells you the truck type and what the door says, and the driver phones as he comes into Hoboken. If a towing company cannot describe its own truck to you, it probably is not its truck.

That is normal in Hoboken. The driver may use a wheel-lift, which needs less room, or roll the car on dollies to a wider spot such as a corner or a loading zone. He decides before arriving, based on the street you name.

Yes, for garage operators, restaurants, contractors, property managers and campus or company fleets. An account gives a direct line, booked windows, a rate sheet and one statement a month on net terms. Ask the desk or use the contact page.

Yes. Vans, box trucks and catering trucks go on the right-sized truck, a flatbed or a medium wrecker depending on the weight. Tell the dispatcher the make and model and we plan around your loading hours.

Try the jump first. Our driver brings a jump pack to the lot near the Terminal and charges one flat price. If the battery will not hold a charge, the tow is added right there with no second callout.

No. The price list has no column for the hour or the date, and the people working at 3 a.m. are the same company.

Yes. EVs and AWD cars ride on the flatbed with all four wheels off the ground, which is what their makers call for. Tell the dispatcher the drivetrain so the right truck comes.

Yes, one passenger can ride in the cab at no charge. In a city where you probably do not have a second car, that matters.

On the New Jersey Turnpike and the Garden State Parkway the shoulder itself is served by the Turnpike Authority's authorized garages; book with us anyway, and once the authorized truck has the car off the highway we take it from the exit or the garage's lot to the shop or driveway you choose, at the same flat quoted price.

On the helix and the tunnel ramps, the Port Authority clears stalled cars. Once your car is on a Weehawken street or back in Hoboken, call us and our truck comes to it directly.

Anywhere you choose: a mechanic in Hoboken, a body shop in Jersey City, a dealer, your own driveway or a relative's garage. We have no storage lot, so the car never goes somewhere you did not ask for.

No. You pay the booking fee and the miles. The itemized receipt shows our company name, so you can send it to your insurer or roadside plan for reimbursement.

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and cash. Account holders get a monthly statement instead.

Yes, by $20. The online booking fee is $129 instead of $149. If the car is blocking a street or a garage ramp, call instead; it is faster.

Yes. Flatbed and wheel-lift drivers, owner-operators and roadside providers can see the current openings.